External Collaboration

Work together without
giving away the keys.

Share equipment data with dealers, contractors, auditors, and OEM partners. Everyone sees exactly what they need — nothing more. Full audit trail on every access.

🏢
Your Fleet
K
Komatsu Dealer
OEM Partner · 86 machines shared
C
CAT Service
OEM Partner · 72 machines shared
A
Apex Drilling
Contractor · 20 machines assigned
R
Rocky Hauling
Subcontractor · 12 machines
M
Marsh Insurance
Auditor · Read-only · Expires Apr 15
MSHA
Safety Auditor
Regulator · Read-only · 12mo records

Three types of external access

🏭

Dealers & OEM Partners

Share equipment data with the manufacturer. They see fault codes, service history, and inspection photos — and push warranty decisions and parts quotes back.

  • ✓ Scoped to their brand/models
  • ✓ Comment on issues, recommend actions
  • ✓ Push service bulletins & parts quotes
  • ✓ Warranty claim workflow
🔧

Contractors & Subcontractors

External crews get access to assigned equipment, inspection templates, and work orders. Their work flows directly into your system.

  • ✓ Assigned equipment only
  • ✓ Execute inspections on your templates
  • ✓ Submit completed work & evidence
  • ✓ Mobile-first for field access
🔍

Auditors & Insurers

Time-limited, read-only access to inspection records, compliance data, and maintenance history. Every download is logged.

  • ✓ Time-bounded access (auto-expires)
  • ✓ Read-only — no modifications
  • ✓ Export with watermarking
  • ✓ Full access audit trail

Share exactly what they need.
Hide everything else.

Field-level visibility controls let you share equipment records while hiding costs, internal notes, or competitive data. Set it once per partner type — every shared record respects the rules.

  • Field-level visibility per external role
  • Automatic redaction of financial data
  • Equipment-scoped — share 20 machines, not 434
  • Site-scoped — share one site, not the whole operation
  • Time-bounded access with auto-expiry
  • Watermarked exports with download tracking
🔐 Sharing Controls — Komatsu Dealer 86 machines shared
Equipment Data
Model, serial number, engine hours
Fault codes & telematics
Service history & maintenance records
Inspection results & evidence photos
🚫Cost data & financials
🚫Internal notes & comments
🚫Operator assignments & crew data
Permissions
Comment on issues
Push parts quotes & recommendations
🚫Create or modify records

Talk to partners in context.
Not in email threads.

Every shared record has a conversation attached. Discuss a fault code with the dealer. Coordinate a repair with the contractor. The conversation lives with the equipment — not scattered across inboxes.

  • Scoped channels between your team and each partner
  • Conversations attached to specific equipment
  • @mention anyone across organizations
  • Share inspection photos, documents, and data inline
  • All messages logged in the audit trail
💬 HD465 #2 — Warranty Discussion 2 orgs
Sarah M. · Your Team
HD465 #2 showing P0101 again — 3rd time in 6 months. Oil iron trending up (61 ppm). Photos from today's inspection attached. Should this be warranty?
James K. · Komatsu Dealer
Reviewing now. The iron trend plus recurring P0101 suggests bearing wear. This is covered under the extended powertrain warranty. I'll open a claim.
James K. · Komatsu Dealer
Claim #KW-2847 opened. Parts ordered: crankshaft bearing kit (P/N 6240-21-8100). ETA 3 business days. I'll schedule the tech visit.
Sarah M. · Your Team
Perfect. Machine is idle until repair. @Mike T. please tag it out.

How teams actually use this

1

Warranty Claim

Share HD465 #2's service history and fault codes with Komatsu. They review, confirm warranty coverage, push a parts order. Claim resolved in GearJoT — not email.

2

Subcontractor Onboarding

Drilling contractor brings 20 machines to your site. Share inspection templates — their crew executes on your standards. Results flow into your compliance records automatically.

3

Insurance Renewal

Share 12 months of inspection data and maintenance records with your insurer. Time-limited, read-only, watermarked. Access expires after review — no lingering permissions.

4

OEM Proactive Service

Komatsu detects a fleet-wide pattern. They push a service bulletin directly to affected machines' GearBot Agents. Your team gets notified with recommended actions — before failure.

5

Safety Audit

MSHA inspector needs compliance records. Create a scoped view: all inspection records, certifications, and training docs for the last 12 months. Auditor reviews online, no data leaves your system.

6

Multi-Site Contractor

Hauling contractor operates at 3 of your sites. They see only their assigned machines across all sites. Dispatch, inspection, and work order data scoped to their equipment — not yours.

Invite anyone. No GearJoT account needed.

External partners sign in with their existing identity provider — Google, Microsoft, Okta, or a magic link. No passwords to manage. No accounts to provision. WorkOS handles the auth.

📧

Invite

Send an email invite with scoped access. Set what they can see and when access expires.

🔐

Authenticate

Partner clicks the link and signs in with Google, Microsoft, Okta, or magic link. Zero friction.

Collaborate

They see a clean portal — only their scoped data. Comment, submit work, review — all logged.

Every external access.
Logged forever.

Know exactly who accessed what, when, and what they did with it. Append-only audit log — nobody can delete the record.

14:23:01 James K. (Komatsu) viewed HD465 #2 service history
14:23:18 James K. (Komatsu) viewed inspection #INS-4821 (score: 86)
14:24:02 James K. (Komatsu) downloaded 3 evidence photos from inspection
14:25:30 James K. (Komatsu) commented on issue #ISS-892: "Warranty approved"
14:26:15 James K. (Komatsu) created warranty claim #KW-2847
14:27:00 Sarah M. (Your Team) approved claim #KW-2847
... 2,847 events this month across 6 external organizations

Stop emailing spreadsheets
to your partners.

Bring dealers, contractors, and auditors into GearJoT — with exactly the access they need.